We are committed to delivering high-quality products to our customers. However, in the event that you receive an item with defects, we offer a refund or exchange to ensure your satisfaction. Please note that we do not accept the below Cancellation or Exchange reasons:

Due to incorrect designs/colour chosen during orders

Colour differences due to photo lighting

Change of decision of not intending to purchase the item anymore

Items bought during Sale period or On Sale items

Defective products

You may request for an exchange within 7 days from the ship date if the item is defective or wrong item delivered, provided the items are in their original condition and packaging. To initiate a return, please contact our customer service team with your order details. Once your return is approved, you will receive instructions on how to send the item back to us. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part. We strive to process returns promptly and appreciate your understanding and cooperation.

If items are found as faulty upon arrival, please contact and inform us through email or WhatsApp within 24 hours, and we will response to you within 1-2 working days.Once your request of return / exchange is accepted, please return the product to us via registered mail within 3 days.

Please take note that all refund will be in the form of store credits, there will not be any physical amount refunds (Unless otherwise stated)

Returns / Exchanges for defective products or wrong delivered item will only be accepted provided they are returned as new, i.e. are unused and have been returned with the original packaging, including tags. Returns that do not meet our policy will not be accepted and will be returned to you at your cost.